Common answers about CanLink membership, DDPoint, merchant partnerships, and account security
CanLink is a rewards marketing platform operated by CANLINK SDN. BHD. Members earn DDPoint when shopping at partner merchants and enjoy exclusive member discounts and rewards.
Click "Register" on the website, fill in the required details, and set your login password and a 4-digit redemption PIN to complete registration.
If you have a referral code from a friend, enter it during registration to build a referral relationship and earn invitation rewards later.
DDPoint (Discount Dollar Point) is CanLink's purchase reward points. After shopping at partner merchants, points are issued when the merchant scans your member QR code.
Points are converted into DDP for discounts on future purchases.
You can earn DDP in the following ways:
1 DDP = RM1 discount value.
The actual discount amount still depends on each merchant's promotions and system rules.
Accumulated DDPoint can be used for member discounts at partner merchants. At checkout, tell the merchant you want to use DDP and enter your discount PIN. The system will deduct the applicable DDP automatically. Availability depends on each merchant and your member center display.
To protect your account and prevent unauthorized use of your DDP by others.
No.
DDP can only be used for discounts at partner merchants and cannot be exchanged for cash.
No.
DDP can only be used for purchase discounts and cannot be directly exchanged for goods.
No.
DDP belongs to your personal member account and cannot be transferred, sold, or gifted.
Yes.
When membership expires, members cannot use DDP temporarily. Accumulated DDP will not disappear but will be frozen. After renewing membership, your existing DDP will be restored automatically.
Only at CanLink partner merchants.
You can view the latest partner merchant list in the app or on the website.
If an order is refunded, used DDP will not be returned. DDP earned from that order will not be cancelled or clawed back, to protect member benefits and avoid disputes affecting earned DDP.
Please check first:
If you still have questions, contact customer support for assistance.
First-time registration is free.
After membership expires, you can renew according to CanLink's published renewal plans. Annual renewal is RM10.
Log in to renew from the member center.
After logging in, go to "Member Center" to view your balance, transaction history, and referral QR code. Show your referral QR code to merchants when shopping in-store to earn points.
Yes.
CanLink will continue partnering with more F&B, retail, and service merchants so members can earn and use DDP in more places.
Register as a member first, then submit a merchant partnership application. Once approved by admin, you can use merchant features to issue points to customers.
Different schemes have different point issuance and reward rules, assigned by the platform. The homepage partner merchant list shows scheme badges for easy identification.
The redemption PIN is a 4-digit PIN set during registration. It confirms sensitive actions (such as using DDPoint for payment or related redemption flows) and is different from your login password.
If you forget it, contact support via "Contact Us" with identity verification details ready.
Click "Forgot Password" on the login page and follow the instructions to reset via your registered email.
CanLink supports installation to your home screen (PWA) without downloading from an app store:
We handle personal data in accordance with Malaysia's PDPA and related regulations. See: